Provide Support

APRIL 13, 2016

When people have a less-than-favorable online experience, they fault the company immediately. A customer community can act as a self-help network, generate valuable user content and be a source of ideas for product development. Service teams should be trained to encourage and stimulate the growth of user communities.

Customer relationships 40

Customer relationships How To Social Media Consumers 40

delighted

APRIL 19, 2019

They ask customers to rate you based on their overall experience rather than on a specific product or service. The NPS system , created by Fred Reichheld from Bain & Company in 2003, uses a simple, standard question to measure customer loyalty and advocacy: How likely are you to recommend [company] to a friend?

Survey 59

Survey Measurement Customer Experience Effort Score 59

delighted

APRIL 19, 2019

They ask customers to rate you based on their overall experience rather than on a specific product or service. The NPS system , created by Fred Reichheld from Bain & Company in 2003, uses a simple, standard question to measure customer loyalty and advocacy: How likely are you to recommend [company] to a friend?

Survey 40

Survey Measurement Customer Experience Effort Score 40