How Bruce Temkin shaped the CX profession – and how he’s doing the same for XM
Qualtrics
FEBRUARY 20, 2019
I was a program manager for a company that made submarine sub-systems, leading multi-disciplinary teams to deliver projects that spanned engineering, manufacturing, quality control, and client management. I first ran their B2B research department and was focused on the impact of the internet on supply chains and distribution channels.
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