GlowTouch

JULY 10, 2020

Share this entry Share on Facebook Share on Twitter Share on Pinterest Share on LinkedIn Share by Mail How Chat Support Can Positively Impact Customer Satisfaction and Your Other Service Channels. Today’s customers expect to receive support where they want, when they want, and how they want. About GlowTouch.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

APRIL 24, 2020

Reputable outsourced customer support vendors understand the importance of meeting (and even exceeding) customer expectations. For example, studies have shown that almost 60% of customers that call into support centers are not willing to wait on hold for longer than one minute. About GlowTouch.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JULY 2, 2020

Using a live chat service is a promise—a promise that an actual person will be on hand and ready to address your client’s customers’ concerns in real-time. If customers expect an authentic experience and an automated chatbot greets them instead, chances are they will end the interaction. Avoid Acting Robotic.

Chatbots 52

Chatbots Multi-Channel Training Wait Times 52