2002 and Customer Change - Customer Experience Update

Getting Company Culture and Operations Right, and Keeping Them Right: What It Really Means to Be Stakeholder-Centric This Labor Day

Beyond Philosophy

JANUARY 16, 2018

A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” These books emphasized the important linkage between customer experience and employee experience; and they are all strongly recommended.

Culture

Culture Company Customer Centricity Travel

Navigating Change

C Space

MARCH 25, 2020

This can inspire new customer-led principles for activations during this time. Crises like coronavirus can change consumer behavior for good. The 2002-2003 SARS outbreak in China, for instance, has been credited for the sudden rise of internet usage and online shopping, leading to the huge success of Alibaba.

Airlines

Airlines Travel Guidelines Exercises

Customer Experience Update

Getting Company Culture and Operations Right, and Keeping Them Right: What It Really Means to Be Stakeholder-Centric This Labor Day

Navigating Change

Webinars

Stay Connected