C3Centricity

APRIL 17, 2018

He spoke about the differences between customer focus and customer centricity and the often times confusion between the two terms. That is why I tend to speak about customer first rather than customer centricity these days. What a Customer First Strategy is not. Data #Customer #CEX Click To Tweet.

Strategy 189

Strategy Customer Centricity Innovation Airlines 189

Gainsight

MARCH 1, 2024

Maranda (VandenBroek) Dziekonski Chief Customer Officer, Swiftly Years in CS: I have been in a customer-facing position for over 20 years now. I managed my first portfolio of accounts starting in 2002, so if I am doing my math correctly … a lot of years. This is the type of innovation that I expect to continue.

Customer Success 59

Customer Success Chief Customer Officer Customers Metrics 59

Totango

MAY 30, 2019

Totango was named the winner of two Silver Stevie American Business Awards including “Most Innovative Tech Company of the Year – Up to 2,500 Employees” and “Cloud Application / Service”. Stevie Award judges include more than 200 of the world’s most respected executives, entrepreneurs, innovators, and business educators.

Leadership 13

Leadership Innovation Customer Success Technology 13