The Need for Customer Experience is Based on Science Not Myth
Natalie Petouhof
JULY 26, 2016
Here’s the results of the Walmart study on page load times and conversion rates: Businesses can keep arguing that customer experience doesn’t matter, it’s a touchy-feely construct or get it directly affects the bottom-line and start by designing and measuring customer experience performance management. i] [link]. [i]
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