GlowTouch

JUNE 21, 2021

Contact center agents are the ‘faces’ of the clients because, for the end user, the person on the other end of the phone or chat or email represents the brand. We were an early adopter in live chat, initiating the channel in 2002. More people using more tools more often means more is expected from service agents. Work-from-Home.

Customer Care 52

Customer Care Self Service First Call Resolution Social Media 52

GlowTouch

AUGUST 20, 2021

” In this partnership, the GlowTouch client achieved a ten-fold increase in per-contact sales, along with improvements in first-call resolution (FCR) and customer satisfaction (CSAT). ” About GlowTouch GlowTouch is a privately held and WBENC-certified, woman-owned enterprise, founded in 2002.

First Call Resolution 52

First Call Resolution Contact Center Social Media Knowledge Base 52

GlowTouch

SEPTEMBER 6, 2019

On average our clients see a 177% ROI on every dollar they spend with us and a consistent increase in first call resolution and customer satisfaction. Through our 3-S approach to better solve, satisfy and sell, we convert traditional cost centers into profit centers. ” — Vidya Ravichandran. About GlowTouch.

Conference 40

Conference Contact Center First Call Resolution Return on Investment 40

GlowTouch

JULY 13, 2020

Once you have divided your customers into meaningful segments, you’ll be able to analyze the most commonly occurring issues that your agents are dealing with and have a better understanding of which customer needs to prioritize for first-call resolution. Reach out to us today to schedule a free consultation.

First Call Resolution 52

First Call Resolution Analysis Return on Investment Social Media 52