Comm100

FEBRUARY 1, 2023

To stay competitive now, schools must cater to the expectations of today’s tech-savvy students by introducing digital channels like live chat for all aspects of student support. Automatic chat routing can also help ensure that current students and potential students reach the right person the first time.

Effort Score 229

Effort Score Wait Times Video Communication 229

Beyond Philosophy

DECEMBER 31, 2019

In 2002, when I started Beyond Philosophy, Customer Experience was an area that was only forming. Both said Customer Experience had stagnated despite all efforts and resources invested into it. You already see artificial intelligence (AI) in the form of surprisingly engaging chatbots. Is all of this time and effort worth it? .

Customer Experience 152

Customer Experience Effort Score Consulting Customer Experience Professionals 152

GlowTouch

JULY 10, 2020

With support agents spending an estimated 90% of their time constantly repeating the same answers to commonly asked questions, the live chat option is a wonderful way to enable such basic support without eating up all of the agent’s time on “assembly line” phone calls. Enlisting the Aid of the Chat Support Experts.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52