Beyond Philosophy
MARCH 16, 2015
I am pleased to have helped, in some way, to shape a new industry with our books, research and client work since 2002. For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. I see dangers on the horizon we should all try to avoid.
Beyond Philosophy
APRIL 7, 2016
When I started consulting back in 2002, no one knew what Customer Experience was. This perception affects Customer behaviors and builds memories, which drive Customer loyalty and affects the economic value an organization generates. Join Beyond Philosophy for the Certified Advanced CEM Training. Now, in 2016, some still don’t.
Beyond Philosophy
APRIL 7, 2016
When I started consulting back in 2002, no one knew what Customer Experience was. This perception affects Customer behaviors and builds memories, which drive Customer loyalty and affects the economic value an organization generates. Join Beyond Philosophy for the Certified Advanced CEM Training. Now, in 2016, some still don’t.
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