GlowTouch

DECEMBER 10, 2020

The manager’s job is to get ahead of potential service issues and bottlenecks, reduce or eliminate the friction that can arise when a consumer has a question to ask or a problem to resolve. Happy customers buy more, are more loyal to their preferred brands, and are willing to be your company’s ambassadors. Why does this matter?

Trends 52

Trends Customer Service Self Service Contact Center 52

Kustomer

JANUARY 14, 2021

Learn how Ed has adapted to new consumer needs by listening to the podcast below. Considering each touch point throughout the customer engagement process, Ed claims that companies will better relate to their customers as they analyze and adapt these touchpoints to the different customers they have. Tips for Relating With The Customer.

Omni-Channel 81

Omni-Channel How To Multi-Channel Contact Center 81

Magellan Solutions

JULY 15, 2021

Performance based appointment setting ensures that your agents will only get quality leads for your company. Businesses all over the world prefer a performance based appointment setting as BPO companies would need to show results first before you pay them. Outsourcing companies offer this since you can have a fixed monthly pricing.

Call Center 40

Call Center B2B Sales Retail 40