Comm100

FEBRUARY 1, 2023

Benefits of live chat in higher ed Higher education live chat use cases Best live chat for higher education Live chat for higher education is a tool that sits on websites that lets students communicate in real-time with support agents using a chat window similar to messaging apps. of blended learners and 90.4% of blended learners and 9.6%

Effort Score 223

Effort Score Wait Times Video Communication 223

Customer Bliss

APRIL 11, 2017

Brian worked at Intuit from 2002 to 2013, ultimately serving as VP of Customer Experience and Business Excellence. (He While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. NPS needed to be connected to business growth immediately to be seen as successful.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

Brandwatch CX

JANUARY 25, 2019

Having turned down two of the biggest tech companies in the world, Zuckerberg headed off to Harvard in 2002. It had a profile where you could upload a photo, share your interests, and connect with other people. It also offered a network visualization of your connections. January, 2009: 150m. February 2009: 175m.

Advertising 86

Advertising Financial Video Report 86