Run Root Cause Analysis (RCA) After Every Recover Alert — It's Worth Every Penny and All The Pain
PeopleMetrics
MAY 28, 2020
Setting up a process and using a professional alert management system to continuously follow up with at-risk customers will generate ROI on your VoC investment. However, if you want an even bigger ROI and to reduce the chance of churn across all of your customers, implement root cause analysis (RCA) on each and every recover alert.
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