Run Root Cause Analysis (RCA) After Every Recover Alert — It's Worth Every Penny and All The Pain
PeopleMetrics
MAY 28, 2020
Setting up a process and using a professional alert management system to continuously follow up with at-risk customers will generate ROI on your VoC investment. There is no doubt that reducing churn one customer at a time is a great reason to invest in VoC. Contact PeopleMetrics: About the Author. Sean holds a Ph.D.
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