2001, Customer Experience, Interaction and Virtual Agent

The Times They Are a-Changing: Talent in the Contact Center Part 3: Rise of the Machines – Meet the Virtual Agent

SaleMove

JUNE 11, 2020

With more and more interactions with customers occurring online, companies are turning to Artificial Intelligence (AI) chatbots to keep up with high online traffic. Gartner predicts that by 2021, fifteen percent of all interactions will be fully handled via Artificial Intelligence. How will that help customers?

Virtual Agent

Virtual Agent Contact Center Meeting Insurance

Introducing BB: The Bold360 Chatbot

Bold360

FEBRUARY 20, 2019

The challenge – AI developers everywhere — is how to balance making AI approachable while at the same time not disappointing the end user with the promise of a true human experience that will ultimately miss that mark (i.e. On one end of the spectrum is in impersonal and soulless “Hal” from 2001: A Space Odyssey.

Chatbots

Chatbots Guidelines Virtual Agent Brands

Customer Experience Update

The Times They Are a-Changing: Talent in the Contact Center Part 3: Rise of the Machines – Meet the Virtual Agent

Introducing BB: The Bold360 Chatbot

Webinars

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