2001, Chatbots, Interaction and Virtual Agent

The Times They Are a-Changing: Talent in the Contact Center Part 3: Rise of the Machines – Meet the Virtual Agent

SaleMove

JUNE 11, 2020

With more and more interactions with customers occurring online, companies are turning to Artificial Intelligence (AI) chatbots to keep up with high online traffic. Let’s see how these bots are being implemented across industries. Reconfigure which issues are handled by which bots, and when to invoke a human agent.

Virtual Agent

Virtual Agent Contact Center Meeting Insurance

Introducing BB: The Bold360 Chatbot

Bold360

FEBRUARY 20, 2019

On one end of the spectrum is in impersonal and soulless “Hal” from 2001: A Space Odyssey. On the other end of the spectrum is a fully personified virtual agent that takes the form and personality of a human – with a face and a name. Create bot brand guidelines. Sorry, I didn’t understand that?” ).

Chatbots

Chatbots Guidelines Virtual Agent Brands

Customer Experience Update

The Times They Are a-Changing: Talent in the Contact Center Part 3: Rise of the Machines – Meet the Virtual Agent

Introducing BB: The Bold360 Chatbot

Webinars

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