contact-center-customer-focused 
ShepHyken
SEPTEMBER 8, 2017
Murph Krajewski Shares Keys to Creating Better Customer Support Experiences. Do your customer facing employees have everything they need to do their jobs properly? Murph explains that the problem starts with the customer service agent’s experience. 92% of customers say that an agent’s mood effects their experience.
ShepHyken
SEPTEMBER 5, 2017
Shep Hyken interviews Matt Peterson, CMO and co-founder of Jive Communications, a worldwide cloud based communication company that offers VoIP, video conferencing, and contact center support. Top Takeaways: Measure your customer satisfaction. Don’t automate customer care. Everyone (at Jive) is a customer service agent.
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Magellan Solutions
SEPTEMBER 8, 2017
According to Center for Patient Safety, more than 98,000 American die every year because of human error in the hospitals. Not only you will improve the way you take care of your patients but you will also improve your overall customer service. Contact us now! There are auditors, billing professionals, and medical coders.
Talkdesk
SEPTEMBER 6, 2017
Not too long ago, when a customer needed to contact customer service, they had only one option: to call. Today, customer service leaders (and customers) have a variety of possible customer communication channels: voice, video, email, chat and SMS to name a few. Only offer one or two?
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To make contact center conversations great, you need to set up the right environment for success. This involves your contact center design, the data you use, and some critical customer-centric capabilities. Start by making these 5 key changes: Work with your CRM. Make conversations personal.
Talkdesk
SEPTEMBER 6, 2017
Not too long ago, when a customer needed to contact customer service, they had only one option: to call. Today, customer service leaders (and customers) have a variety of possible customer communication channels: voice, video, email, chat and SMS to name a few. Only offer one or two?
Eptica
SEPTEMBER 6, 2017
Date: Wednesday, September 6, 2017 The changing face of UK customer experience. We spoke to Neil to find out more about how he sees the UK customer experience market changing, and how Eptica is working with organisations to help them transform their digital customer service. Published on: September 06, 2017.
Speaker: Jim Rembach, Editor in Chief, CX Global Media
Most contact center leaders view the touchpoint from agent to customer as the most important. The touchpoint from contact center leaders to their employees has become essential in order to introduce these new technologies as a form of empowerment rather than a total replacement.
Speaker: Laura Sikorski, Contact Center Consultant
Your Contact Center is the most customer focused area in your organization. It is where centralized conversations take place, the voice of the customer is amplified, and the amount of data captured is significant. Your customers should have a positive customer experience with every interaction.
Speaker: Laura Sikorski, Contact Center Consultant
Your Contact Center today is truly an Interactive Engagement Center and the most customer-focused area in your organization. Your company is judged on how your staff relates to your customers on all channels. How do you go beyond reports to measure your customer satisfaction and business profitability?
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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