top-10-most-annoying-telephone-mistakes 
CSM Magazine
DECEMBER 17, 2020
Customer service expert Jeff Mowatt has created a list of Top 10 telephone turnoffs to avoid – or risk alienating your colleagues and clients. I’ve made literally thousands of calls over the years and – since I pay particular attention to customer communication – I’ve created a list of Top 10 Telephone Turnoffs.
Kristina Evey
AUGUST 15, 2014
What is one of the biggest mistakes companies make in their customer service efforts? Occasionally, you encounter one place that you get a little annoyed or irritated with or sometimes even the point of thinking “That’s the last time I’ll go there again.” This is your most invaluable market research. Listen to them.
Kustomer
JANUARY 6, 2022
Erika also hopes leaders will learn to trust their employees to make their own decisions and to check their judgment at the door when they make mistakes. After all, making mistakes is part of being human and only serves to help us learn to do better. I was pleasantly persistent, not annoying. Erika Putinsky: (01:10).
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