Telecommunications Touchpoint Voice of Customer Wait Times 
PeopleMetrics
DECEMBER 5, 2017
You are actively listening to your customers and have an impressive 20% survey response rate. You’re measuring NPS and CSAT , and real-time alerts are coming in. All signs point to a successful Voice of Customer (VoC) program. Do your customers know that you’re actually listening to them? That’s great!
SurveySparrow
MARCH 21, 2023
Your NPS scores depend on your industry, as certain ones, like telecommunications, have poor scores across the spectrum, while technology/software companies have high scores. #3. Customer churn rate: It refers to the percentage at which your customers leave your business. Do not oversimplify the issues faced by your customers.
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