Talk to stakeholders without sounding like a junior con-artist: Behavior-based communication with DISC for CX Leaders
Seaton CX
JANUARY 31, 2023
When I’m emphatic that CX leaders need stakeholder analysis to get buy-in , some people look at me like I’m a rhinoceros. Sometimes I get asked “can’t I just talk to people and build relationships naturally?” You desire authentic relationships with honest communication. Our style guides how we communicate.
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