ViiBE Blog

MAY 13, 2021

Customers often contact a call center when they are frustrated or experiencing an issue with a product or service. In the background, entire systems run behind the scenes to manage their call and put them in touch with a representative as efficiently as possible. There are different types of call centers.

Call Center 52

Call Center Technology Virtual Call Center Contact Center 52

LiveChat

NOVEMBER 11, 2016

The reports also suggest that the efficiency of contact centers have gone low and only 52% of customers were provided with a plausible solution on the very first attempt. By the way, Karl also remembers the first name of the agent and his next call will be easily directed to the same agent, depending on the agent’s availability.

Customer Service 60

Customer Service Call Center Virtual Call Center First Call Resolution 60

ViiBE Blog

AUGUST 11, 2021

An omnichannel contact center works like a call center, except the customer can also communicate with customer service representatives through various means. Contact center software uses omnichannel routing to put the customer in touch with a representative via the means of their choosing. Co-browsing.

Contact Center Software 52

Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

JANUARY 22, 2021

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. As a button directly embedded in Zendesk Support, ViiBE allows support agents to escalate tickets to video calls with the clients in need of assistance. Routing system : ViiBE provides a call routing system.

Self Service 52

Self Service Virtual Call Center Video Call Center 52