Self Service Social Media Tourism Wait Times 
GetFeedback
AUGUST 16, 2018
Self-Service Metrics. Although customers like talking to your support staff over the phone or via live chat, time and effort are saved on all sides when customers can help themselves. The better your self-service content, the fewer cases you’ll get. Why are bounce rates and time on page important?
NobelBiz
FEBRUARY 22, 2023
The use of asynchronous communications is increasing This year, the increase of asynchronous contacts for customer service continues. Daily talks between customers and companies climbed by 40% on social media and mainly Facebook Messenger and Instagram. more quickly and without waiting time via digital channels.
NobelBiz
FEBRUARY 22, 2023
The use of asynchronous communications is increasing This year, the increase of asynchronous contacts for customer service continues. Daily talks between customers and companies climbed by 40% on social media and mainly Facebook Messenger and Instagram. more quickly and without waiting time via digital channels.
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