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How the UNDP Independent Evaluation Office is using AWS AI/ML services to enhance the use of evaluation to support progress toward the Sustainable Development Goals

AWS Machine Learning

The challenge The IEO is the custodian of the UNDP Evaluation Resource Center (ERC). Before AIDA, the process to extract evaluative evidence and generate lessons and insights was manual, resource-intensive, and time-consuming. These metrics are used to measure the quality of text extractions.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Whether you’re new to customer experience or seeking inspiration, this guide serves as your ultimate resource for exploring and delving deeper into this exciting field. Why is NPS ® going up or down?