Poor Customer Service, Roadmap and Voice of Customer

The B2B SaaS Customer Journey: Surveys for every stage

SurveySensum

OCTOBER 5, 2020

You need to ask those questions at the right time throughout the customer life cycle. For any B2B SaaS company that is starting its Voice of Customer program, the customer journey is the first step to understand your customers. This takes us to the customer service feedback survey.

Customer Journeys

Customer Journeys B2B Survey Net Promoter Score

4 tips to mature your VoC programme

Thematic

MARCH 27, 2023

As part of my job, I work with organisations and help them improve and mature their Voice of Customer (VoC) programmes. This is so they can better understand and continuously improve customer experiences (CX) and ultimately drive business performance. The question of “Why is it important to mature your programme?”

Tips

Tips Customer Centricity Feedback Social Media

Customer Experience Update

The B2B SaaS Customer Journey: Surveys for every stage

4 tips to mature your VoC programme

Webinars

Stay Connected