How Retail CX Leaders Solve Problems During the Busy Holidays
Uniphore
DECEMBER 7, 2021
According to Deloitte , retailers can expect sales to increase by 7-9% — a very merry holiday, indeed.?However, Customers may still flock to big online retailers and avoid brick-and-mortar establishments. noted higher online sales ?that it dropped the ball on adopting an omnichannel approach at the right time.
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