Vonage

DECEMBER 6, 2018

Now, more than ever, deploying an effective omni-channel strategy is critical to business success. According to research by the Aberdeen Group, companies with strong omni-channel customer engagement retain an average 89 percent of their customers, compared to just 33 percent for those companies without. Management.

Omni-Channel 145

Omni-Channel Multi-Channel Self Service Strategy 145

CSM Magazine

OCTOBER 16, 2020

Clients want high-value propositions, multi-channel connections, and excellent customer service. Marketing experts advise alternative lenders to diversify and optimize their communication channels. Lenders need to understand their audience and offer them tailored information via the customers’ preferred channels.

Customer Retention 52

Customer Retention Strategy Multi-Channel Self Service 52

Bold360

DECEMBER 4, 2016

Integrate a qualitative automated customer self-service solution. Investing in a high quality customer support self-service solution has been proven to increase customer satisfaction and loyalty due to the self-empowerment it provides the customer with, to instantly locate the answer he seeks.

Omni-Channel 40

Omni-Channel Travel Call Center Self Service 40

Comm100

FEBRUARY 7, 2018

Will the vendor provide a robust knowledge base for self-education and training, including blog posts, white papers, eBooks, and multimedia content? Will the vendor support integrations with your current channels? Will the vendor provide 24/7 service monitoring? Checking Integration Capacities.

Software 103

Software Customer Engagement Engagement Social Media 103