Tricia Morris

FEBRUARY 19, 2016

Here is a collection of 16 statistics shaping customer service for today and tomorrow: 1. 76% of consumers say they view customer service as the true test of how much a company values them. 2015 Aspect Consumer Experience Survey ). 2015 Global State of Multichannel Customer Service Report).

Self Service 40

Self Service Customer Service Contact Center Omni-Channel 40

Tricia Morris

MAY 18, 2015

For the first time in the history of Forrester Research’s North American Consumer Technographics Customer Life Cycle Survey , respondents now say they are using self-service FAQ pages on a company’s website more often than speaking with a live agent on the phone. 43% don’t ever review assisted service processes.

Contact Center 40

Contact Center Self Service Customer Service eBook 40

Natalie Petouhof

FEBRUARY 2, 2016

An estimated 95% of mobile apps in the app store lack an in-app channel for customers to get immediate support. Abinash Tripathy, CEO and co-founder at Helpshift said, “At Helpshift our goal is to bring Customer Relationship Management (CRM) into the post-PC era said this data proves the value of in-app customer support.

Self Service 40

Self Service Mobile Customer Service CRM Customer Relationship Management 40

SmartKarrot

FEBRUARY 16, 2022

Here are some numbers defining its significance – Despite the growing demand, overall customer satisfaction was up by only 2% across most channels by 2020. 48% of small businesses across the globe have improved their customer service and have seen a positive impact on their business. How does Gen Z see customer experience?

Customer Experience 10

Customer Experience Social Media B2B e-support 10

GetFeedback

MAY 9, 2018

Today, customer service goes beyond the call center. And with more and more customers doing their shopping online, it’s not just about the brick and mortar customer experience either. A consumer survey by Imprint Plus found that 32.5% 6 Ways to Provide Outstanding Mobile Customer Service.

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170

Comm100

FEBRUARY 6, 2018

Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more.

Software 104

Software Customer Engagement Engagement Omni-Channel 104