Natalie Petouhof

MAY 27, 2016

The As-a-Service Economy: CX and IOT Mean You Have to Deliver Great Experiences- Upcoming. ROI of Social Customer Service- Upcoming. • The Customer Service Playbook for Integration of Traditional, Digital, Social and Mobile Customer Service Strategies and Technologies-Upcoming.

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

Calabrio

JANUARY 19, 2017

Organizations with engaged employees outperform those with low employee engagement by 202 percent, which has a direct, positive impact on customers. Mobile Customer Service Will Close the Gap Between Consumer Expectations and Reality. Learn more about employee engagement and #mobile in the #cctr Click To Tweet.

Customer Satisfaction 100

Customer Satisfaction Brands Strategy Contact Center 100

ShepHyken

NOVEMBER 4, 2016

With the availability of smart features like click to call service on apps, millennials prefer to receive instant response to their queries. Real-time Assistance: Providing customer service through live assistance is one of the best ways to glorify your customer experience. Organizations. These organizations cater to.

Social Media 48

Social Media Mobile Customer Service Innovation Analytics 48

Natalie Petouhof

FEBRUARY 22, 2016

By joining Contact Solutions’ strong self-service capabilities with its advanced customer analytics, engagement management and workforce optimization solutions, Verint is extending omnichannel engagement across the enterprise. This will advancing mobile self-service and engagement.

Self Service 40

Self Service Customer Experience Customer Service Omni-Channel 40

SmartKarrot

FEBRUARY 16, 2022

How has social media provided a level-playing field to customer experience in the business world? If improving customer service is the ultimate goal, then staying active and reaching out to customers on social media is a strategy to be adopted. How can technology enhance customer experience?

Customer Experience 10

Customer Experience Social Media B2B e-support 10

Comm100

FEBRUARY 6, 2018

Business Seeks All-in-One Customer Service Software. Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Business Seeks PR Software to Monitor Brand Across All Media. Company Seeks Omnichannel Customer Support Software.

Software 105

Software Customer Engagement Engagement Omni-Channel 105