InMoment XI

JANUARY 4, 2024

With 93% of consumers reading reviews before making a purchase, and 58% of consumers being willing to drive further or pay more for a product with good reviews, a good customer experience and brand reputation management have never been more critical than it is today. The retail customer experience is also a complex one.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Hero Digital

NOVEMBER 26, 2018

By combining data from individual customer preferences and purchases, its AI can offer related items or groups of products regularly bought together. Now the company is scaling beyond the online experience to integrate Alexa searches and Amazon Go store purchases to track customer shopping trends and offer products across channels.

Strategy 46

Strategy Data Multi-Channel Roadmap 46

Lumoa

APRIL 3, 2018

Keep in mind that NPS only becomes a truly valuable metric, if its “why”-question is properly collected, analysed and heard. The “why”-question is the golden source for your customer experience management. “ NPS has been a good metric to benchmark and help brands understand the overall outcome of their experience.

Net Promoter Score 337

Net Promoter Score NPS Touchpoint Feedback 337