ViiBE Blog

MAY 13, 2021

Management systems keep track of call volume, route incoming calls, and perform data analytics in real-time. The software may use a call recording that informs callers of hold times or an interactive voice response (IVR) system, reducing the workload for call center agents. What does a call center do?

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Call Center Technology Virtual Call Center Contact Center 52

ViiBE Blog

AUGUST 11, 2021

Today, customers want more options than simply calling a phone number. Omnichannel contact centers respond to this need by giving customers more options. . What is an omnichannel contact center? These usually include a phone system , chat, email , and video calls.

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Contact Center Software Contact Center Software Call Center 52

ViiBE Blog

JANUARY 22, 2021

These interactions used to be conducted face-to-face, but due to travel restrictions and limited access because of COVID-19, these tasks now have to be performed remotely. ViiBE can be compared to a next-generation Interactive Voice Server, hosted in the cloud and configurable in a few clicks. as well as our timeline.

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Self Service Virtual Call Center Video Call Center 52