Top 150 Global Customer Experience Thought Leaders and Influencers of 2020
SurveySensum
JULY 14, 2020
He also advises firms, gives out whitepapers and keynotes on co-designing practical engagement strategies that balance customer and business needs. Also, he is running the planning course of Emotive CX for Customer Interaction. . His book ‘Never Lose a Customer Again’ is a #2 Wall Street Journal bestseller.
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