insights 5-rules-for-unstructured-data-in-cx-programs Blog Related Topics 
Lumoa
FEBRUARY 9, 2023
The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers.
Lumoa
MARCH 20, 2018
Learn More about the role of AI in CX. The situation when B2B CX was very distant from B2C CX has been rapidly changing. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. So let’s start! Acting on customer feedback doesn’t mean doing one thing.
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Lumoa
MARCH 20, 2018
Learn More about the role of AI in CX. The situation when B2B CX was very distant from B2C CX has been rapidly changing. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. So let’s start! Acting on customer feedback doesn’t mean doing one thing.
Pointillist
OCTOBER 22, 2018
In a recent Forrester survey, only 35% of CX professionals reported that they are measuring how their most important customers feel about their most important experiences. The use of artificial intelligence can help you address both of these issues and make your customer experience measurement programs much more effective.
Thematic
NOVEMBER 13, 2018
In this blog, we’ll discuss how to u nderstand your Voice of Customer (VOC) insights and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? Then, h ow do you use VOC data to drive change in your organization?
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