Lumoa

APRIL 3, 2018

The Net Promoter: what is it? The Net Promoter Score (or NPS) was designed by Fred Reichheld in 2003 to measure loyalty. That time, customer experience management was still unknown to the most of the business doers. For example, if 65% of your customers are promoters and 12% are detractors, NPS is 53. ??

Net Promoter Score 337

Net Promoter Score NPS Touchpoint Feedback 337

ShepHyken

NOVEMBER 20, 2020

If some strategies need an explanation, illustrate them in a process infographic like the one. Make it step-by-step to include every communication touchpoint. The flow must have different touchpoints based on the customer’s answers. Include an explanation of each touchpoint in a separate document. Talk to Your Employees.

Ecommerce 142

Ecommerce Training Customer Service Net Promoter Score 142

Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. a Net Promoter Score, or more likely a series of Net Promoter Scores, you can track for key areas of your business.

Net Promoter Score 40

Net Promoter Score NPS Effort Score Metrics 40

Lumoa

NOVEMBER 8, 2018

According to The State of the Customer Experience survey that we did earlier in 2018, all companies track customer experience using one or several of the 6 world-wide recognised KPIs: Net Promoter Score (NPS), Customer Satisfaction (CSAT), Churn rate, Retention rate, Customer Lifetime Value (CLV) or Customer Effort Score (CES).

Metrics 432

Metrics Net Promoter Score Effort Score Customer Experience 432

Retently

FEBRUARY 9, 2024

You can enrich this experience further with visual aids like infographics, charts, and videos to clarify the scope of the survey and add a visual punch. One effective way to gauge customer likelihood for recommending a product or service is through specific questions like the Net Promoter Score found on feedback questionnaires.

Feedback 100

Feedback Net Promoter Score Effort Score Customer Satisfaction 100

SurveySparrow

JULY 31, 2023

Surveys, social media, support interactions—there are so many touchpoints. Use charts, graphs, and infographics to make complex data more digestible. CSAT scores help businesses assess overall satisfaction levels and identify areas for improvement. It’s like having a roadmap that guides your analytics journey. #2

Analytics 52

Analytics Social Media CEM Effort Score 52

ProProfs Chat

JULY 21, 2020

Exploring Customer Lifecycle Management. As a brand that has embarked on a long journey, you can’t afford to take any touchpoint lightly. He believes, “ Your brand is a story unfolding across all customer touchpoints. Manage the Expectations Right From the Start. Why is Customer Lifecycle Management Important? .

Management 52

Management Loyalty Programs Loyalty Competitive Advantage 52