NobelBiz

AUGUST 11, 2022

That’s where CCaaS – Contact Center as a Service comes in. Indeed, the flexibility of CCaaS technologies allows businesses to readily adapt to the demands and operations of the industry. In this article, find out: How Cloud-Based Contact Center Solutions – CCaaS increase flexibility and agent productivity?

Contact Center 52

Contact Center Call Center Multi-Channel Omni-Channel 52

NICE inContact

JUNE 27, 2019

As a multi-industry manufacturing company, Honeywell develops solutions around energy and efficiency. The NICE inContact solution has transformed our ability to support our diverse contact center environment,” says Brett Hecker, Vice President, Customer and Commercial Enablement.

Net Promoter Score 136

Net Promoter Score Virtual Call Center Contact Center Call Center 136

ViiBE Blog

JANUARY 22, 2021

This week, ViiBE co-founder and CEO Marc Prempain was pleased to participate in a live Q&A with Zendesk Startup Centra l where he discussed how ViiBE’s web technology has revolutionized remote assistance, and where industry trends are leading this technology. No more call redirection, no more operational pauses.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

NobelBiz

JUNE 1, 2021

A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. Contact center as a service is abbreviated as CCaaS.

Contact Center 52

Contact Center Multi-Channel Call Center Software 52