Pretium Solutions

JANUARY 1, 2012

Returning customers and those to whom they refer to your business keep the cash register ringing. Know the lifetime value of your customer. Organizational Accountability is all of the employee handbook-type stuff. Train and Coach. Too many businesses view training primarily as a cost.

Customer Centricity 49

Customer Centricity Loyalty Handbook Policies 49

Pretium Solutions

JANUARY 1, 2012

Returning customers and those to whom they refer to your business keep the cash register ringing. Know the lifetime value of your customer. Organizational Accountability is all of the employee handbook-type stuff. Train and Coach. Too many businesses view training primarily as a cost.

Customer Centricity 40

Customer Centricity Loyalty Handbook Policies 40

Pretium Solutions

JANUARY 1, 2012

Returning customers and those to whom they refer to your business keep the cash register ringing. Know the lifetime value of your customer. Organizational Accountability is all of the employee handbook-type stuff. Train and Coach. Too many businesses view training primarily as a cost.

Customer Centricity 40

Customer Centricity Loyalty Handbook Policies 40

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. She is now Chief Customer Officer at ClearAction Continuum.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132