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3 Reasons Why Customer Complaints Can Help Your Business Grow

Kustomer

JUNE 9, 2021

The tourism and hospitality company has been able to create a loyal fan base. One of the many reasons they are known for their impeccable service is because they have empowered every employee to provide additional touches to make their guests’ experience exceptional.

Tourism 96
Tourism eBook Exceptional Customer Service Guest Experience 96
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LoyaltyPlus FrequentStay enhances guest relationships with hotels

LoyaltyPlus

JUNE 12, 2022

There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits.

Hotels 52
Hotels Self Service Tourism Guest Experience 52
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