Gamification, Magazine, Sales and Voice of Customer

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

Industry Leader in customer experience, Blake Morgan is a Keynote Speaker, Author of two books, a Customer Experience Futurist, and a Guest Lecturer at Columbia University. Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. LinkedIn : [link]. Website : [link].

Customer Experience

Customer Experience Consulting Multi-Channel Leadership

B2B Customer Experience Excellence: A Guide for Businesses

SurveySparrow

MARCH 21, 2023

Let’s look at some other major differences between B2B and B2C customer experience. #1. B2B involves several stakeholders: B2C sales are usually transactional and don’t really require you to build a strong relationship. Building a deep relationship is important to get the decision-makers deeper into the sales funnel.

B2B

B2B Customer Journeys Customer Experience B2C

Customer Experience Update

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

B2B Customer Experience Excellence: A Guide for Businesses

Webinars

Stay Connected