CX Accelerator

APRIL 11, 2018

Above all else, don't let your managers "game the score" That is, don't let them waste time trying to artificially adjust measurements that aren't meaningful for your customers. " Nate went through this with his support leadership team and it was a game-changer for us. Karin was named on Inc.'s Home To CX Accelerator

Customer Experience 140

Customer Experience Effort Score Exercises Wireless 140

Beyond Philosophy

APRIL 6, 2016

CMC Thought Leadership Principal, Beyond Philosophy. Simply put, competitive benchmarking can move a company out of its comfort zone and into measurable improvement and action. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.

Gamification 60

Gamification How To Loyalty Programs Wireless 60

Beyond Philosophy

APRIL 6, 2016

CMC Thought Leadership Principal, Beyond Philosophy. Simply put, competitive benchmarking can move a company out of its comfort zone and into measurable improvement and action. For example, many companies are now more actively using gamification as both a competitive weapon and as a customer data-gathering device.

Gamification 60

Gamification How To Loyalty Programs Wireless 60