First Call Resolution Multi-Channel Omni-Channel Virtual Call Center 
NobelBiz
AUGUST 11, 2022
To begin, most businesses are abandoning the call center paradigm in favor of contact centers. Because they offer an omnichannel approach to communication, they allow call center agents to switch between communication channels according to clients’ preferences.
ViiBE Blog
JANUARY 22, 2021
Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. No more call redirection, no more operational pauses. As a result, we believe video assistance is a necessary support channel.
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