First Call Resolution, Multi-Channel and Virtual Call Center

How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

NobelBiz

AUGUST 11, 2022

Because they offer an omnichannel approach to communication, they allow call center agents to switch between communication channels according to clients’ preferences. As a result, your agents will be able to keep up with consumer demands across all channels. A contextual toolbar helps you control interactions.

Contact Center

Contact Center Call Center Multi-Channel Omni-Channel

Zendesk Startup Central Q&A: Revolutionizing Remote Assistance

ViiBE Blog

JANUARY 22, 2021

Thanks to the collaborative and AR tools available during the ViiBE call, the agents are able to better guide the customers through remotely diagnosing and resolving technical or challenging issues. No more call redirection, no more operational pauses. As a result, we believe video assistance is a necessary support channel.

Self Service

Self Service Virtual Call Center Video Call Center

Customer Experience Update

How Cloud Based Contact Center Solutions Increase Flexibility and Agent Productivity?

Zendesk Startup Central Q&A: Revolutionizing Remote Assistance

Webinars

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