Feedback, Management, Mobile Customer Service and Omni-Channel

New Year, New Resolutions: Four Brand Strategies that Will Increase Customer Satisfaction in 2017

Calabrio

JANUARY 19, 2017

For example, brands can employ speech, text and desktop analytics to monitor customer service activities, and use the insights gathered to better train and coach employees. Additionally, analytics allow managers to give more comprehensive feedback so employees are either validated or can course correct quickly.

Customer Satisfaction

Customer Satisfaction Brands Strategy Contact Center

Monthly Mash and The Omnipresent Customer

Customers That Stick

NOVEMBER 10, 2014

If you are involved with customer experience at any level, you have likely heard the word “omnichannel” so many times in the last few years that you are seriously considering naming your next pet Omni. Thinking about omnichannel ideas has me pondering whether the next buzzword will be omnipresent ?

Omni-Channel

Omni-Channel Tips Mobile Customer Service Trends

Customer Experience Update

New Year, New Resolutions: Four Brand Strategies that Will Increase Customer Satisfaction in 2017

Monthly Mash and The Omnipresent Customer

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