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Bank loyalty: stay top-of-wallet through the next decade

Currency Alliance

Back in 2017, when interchange fees were slashed by the European Union, most banks’ response was to simply to give up on their loyalty program; this was lazy and a huge strategic mistake. Every bank needs a loyalty strategy – even if they don’t have a points-based loyalty program.

Banking 52
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Inspiring Retail Customer Experience Examples That Wow Customers

SurveySensum

Create Engaging Reward Programs Starbucks has successfully implemented gamification in its retail experience through its Starbucks Rewards program. The program incorporates gamification elements by allowing customers to earn stars for each purchase, which can then be redeemed for free drinks and other rewards.

Retail 40