Lumoa

APRIL 24, 2018

I’d love to specify from the very beginning, we focus on the Net Promoter System , not only on the Net Promoter Score ( that actually changes a lot ). Before we dive deeper, here’s a detailed guide to how to improve your customer experience with NPS (and here is a quick summary of what NPS is and isn’t ).

System 338

System Effort Score NPS Net Promoter Score 338

SmartKarrot

APRIL 23, 2020

With this model, customer value is attained over time through recurring revenue, subscriptions renewals and upsells rather than capturing it at a single sale point. The feelings you have when you travel versus when you arrive at your destination is a good metaphor for the difference between customer success and customer experience.

Customer Success 10

Customer Success Customer Experience Effort Score Net Promoter Score 10

Michel Falcon Experience

MARCH 12, 2019

So I went ahead and Got Junk, we launched Net Promoter Score program complaint resolution systems, built customer centered training material for thousands of employees, and many other good things. It’s customer service. Delivering exceptional customer service. Same thing?

Culture 12

Culture Employee Engagement Company Engagement 12