CSM Magazine

AUGUST 21, 2023

By implementing the right technology, such as chatbots or AI-powered chat assistants, you can create a more personalized and convenient shopping experience for your customers. Technology can also help to reduce wait times, improve order accuracy, and make it easier for customers to communicate with your brand.

Retail 52

Retail Customer Engagement Engagement Social Media 52

CSM Magazine

JUNE 13, 2023

In today’s highly competitive business landscape, efficient communication and exceptional customer service play a vital role in driving growth. These solutions provide a dedicated team of trained professionals who specialize in managing customer inquiries and support services.

Call Center Solutions 52

Call Center Solutions Call Center Exceptional Customer Service e-support 52

CSM Magazine

MAY 12, 2023

Incorporating AI and Chatbots Cloud-based customer support solutions often include AI-driven tools and chatbots that can streamline and automate interactions with customers. By moving to the cloud, businesses can reduce their IT infrastructure costs, providing more resources to invest in customer service enhancements.

Omni-Channel 52

Omni-Channel Customer Service Chatbots Policies 52

ShepHyken

MAY 30, 2022

The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Magazine) Does your organization’s customer service strategy sacrifice humanity for the sake of efficiency? My Comment: We are in the digital era of customer service. Here are three ways to adjust.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13

CSM Magazine

SEPTEMBER 17, 2020

Exceptional customer service is the backbone of any good call centre. However, even the most talented agents and experienced managers don’t always equate to the best possible service. The faster a customer’s issue is resolved, the better service they are receiving.

Analytics 52

Analytics Software Average Handle Time Customer Experience 52