CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. However, with the increasing complexity and diversity of today’s retail environment, engaging with customers has become a more challenging task.

Retail 52

Retail Customer Engagement Engagement Social Media 52

SurveySensum

JULY 19, 2023

Why not ask the brands that are winning at retail customer experience? Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! This level of interaction helps build a sense of community and strengthens the customer relationship.

Retail 40

Retail Examples Customer Experience Social Media 40

SurveySparrow

JUNE 19, 2023

Difference Between Good and Great Customer Service Experience Examples of Great Customer Service Experiences Why Understanding Your Customers’ Expectations Is Vital Your Go-to to Create an Amazing Customer Service Experience Wrapping Up What is Customer Service Experience?

Customer Service 52

Customer Service Customer Experience Net Promoter Score Exceptional Customer Service 52

SurveySparrow

JUNE 22, 2023

In today’s business world, customers’ expectations are higher than ever, with each interaction playing a vital role in shaping their overall perception of your brand. Delivering a standout customer experience (CX) is the key to outpacing your competition and fostering customer loyalty.

Customer Journeys 52

Customer Journeys Examples Customer Experience e-support 52

BirdEye

MAY 31, 2023

By offering such a substantial reward, the company revolutionized the referral program and grew faster than before. Evernote rewards program Cloud notebook app Evernote rose to popularity through referrals and improved their conversion rate of moving free customers to paid customers.

Strategy 52

Strategy Marketing Social Media Rewards Programs 52