Customer Centricity Exceptional Customer Service Gamification Guidelines 
Stella Connect
JANUARY 4, 2022
When planning your 1:1s, keep in mind that your agent may have had a few difficult customer interactions lately and adjust your feedback delivery accordingly. Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. John Boccuzzi, Jr.
Stella Connect
APRIL 17, 2018
During the session, it’s fine to remind agents of brand guidelines. Group training isn’t just for delivering basic knowledge about products, policies, standards, tech platforms, and the other practical aspects of the customer service agent’s role. Make customer service training an ongoing effort. Keep it simple.
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