Five Ways Hotels Can Build a Successful Digital Strategy for Improving Guest Experience
Avaya
FEBRUARY 7, 2017
By doing so, guests can escalate any mobile interaction to a video chat session with the touch of a finger—anytime, anywhere via an integrated mobile app (more on this below). For example, a study of McDonald’s self-service kiosks found that customers were 20% more likely to buy products offered through the kiosk.
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