Employee Experience Exceptional Customer Service Gamification Measurement 
Stella Connect
JANUARY 4, 2022
Instead of strict scripts and rules, give them the knowledge, authority, resources, and tools they need to take charge of the situation, find answers, resolve issues on their own, and make customers happy. Exceptional Customer Service starts with hiring, training and empowering the right people. Measure program outcomes.
Stella Connect
APRIL 17, 2018
Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. Give the service agent the floor. Exceptional Customer Service starts with hiring, training and empowering the right people.
Stella Connect
APRIL 17, 2018
Showing agents how they compare with the overall team on a particular performance measure makes them more amenable to coaching and more invested in improving their performance. Encourage agents to assess their own performance and identify any barriers to improvement (time, customer service training, tools, etc.).
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