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Pros & Cons of Using NPS To Measure CX Success

Doing CX Right

We’ve seen an increasing focus over the past couple of years on customer experience in field service. Stacy is leading customer experience and employee engagement at Schindler Elevator Corporation. I left my customer experience job at Verizon Wireless to join Schindler in North America.

NPS 40
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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more.