Pros & Cons of Using NPS To Measure CX Success
Doing CX Right
JULY 24, 2019
I left my customer experience job at Verizon Wireless to join Schindler in North America. One is acquiring customer feedback and measuring customer satisfaction along the customer journey, which we call key “moments of truth.” Stacy : (01:08) I joined Schindler summer of 2018.
Let's personalize your content