Beyond Philosophy

JUNE 11, 2015

…just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? This example is consistent with some overall gamification trends.

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Comm100

SEPTEMBER 22, 2016

Designer and consultant, Matt Watkinson, will teach you how to make changes and improvements to your customers’ experience through his casual and engaging writing style. But the true purpose of every support team venture is to create customer loyalty. Loyalty 3.0: Customer Service Culture. by Ryan Levesque.

Customer Service 100

Customer Service Case Study Gamification Culture 100

Lumoa

FEBRUARY 9, 2023

Customer Engagement Customer engagement is a term used to refer to customer interactions with a company, product, or service. It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

ProProfs Chat

JUNE 30, 2020

Create better customer loyalty programs. Loyalty 3.0: How to Revolutionize Customer Employee Engagement with Big Data and Gamification. Rajat Paharia talks about creating a human motivated system that helps you boost consistent engagement among partners, employees, and customers.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85